Application Support Engineer

Job Description


  • Proactively help customers quickly become productive with Capital and Automotive Embedded and Networks products
  • Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business
  • Assist account teams with struggling customers
  • Provide 1st line support for all tools in the Capital tool suite with some Automotive Embedded support
  • Interface with customers and internal colleagues and provide feedback in both directions
  • Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges
  • Deliver Training for supported products
  • Regularly participate in meetings and conference calls with customers
  • Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site
  • Work with the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
  • Capture knowledge for web-based support systems
  • Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
  • Actively participate in marketing and sales activities such as, workshops, seminars, etc.
  • Provide customer advocacy and product supportability to influence product direction and quality
  • Covering support focused on India and EMEA and offering worldwide assistance when required

Job Qualifications:

  • Broad knowledge in the electrical system & wire harness domain
  • Strong understanding of the whole process of design, manufacture and service of harnesses
  • Experience with Capital tools or other electrical system design tools/flows
  • Knowledge of MCAD systems (e.g. NX, ProE, CATIA)
  • System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus
  • Knowledge and experience of the Automotive electronics industry, which can include Vehicle Network, Infotainment Systems, Driver Information
  • Knowledge of Embedded Systems Development
  • Experience in AUTOSAR  would be an advantage
  • Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.
  • Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts
  • Manage multiple tasks and customer issues concurrently
  • Strong technical communication skills and presentation skills
  • Strong project management and communication (written and verbal) skills
  • Ability and willingness to travel
  • BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired

Organization: Digital Industries

Company: Mentor Graphics (India) Private Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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