Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers Customer Service LD as Atellica Solutions Service Launch Manager.

This is a role well suited to an ambitious, experienced professional, looking for the next step in their career. As a Atellica Solutions Service Launch Manager, …:

  • You are responsible for setting up and aligning a comprehensive service launch plan with timelines, quality gates and deliverables, readiness assessment across all CS processes, Regions, Zones, Countries, LD Franchise and associated LD functions (particularly R&D, SCM, Q, FI).
  • You will ensure that the launch preparation encompasses all basic and all advanced requirements as defined in the Service 4.0 Program (e.g. service portfolio/offerings; implementation, service delivery, contract management).
  • You will implement a holistic and successful end to end testing in close collaboration with all service processes and associated LD functions prior to launch and ensure 100% service readiness at the launch of the Atellica Solution CI1900.
  • In this role and as a CS member of the Global Commercialization Team you will oversee the entire service launch plan execution, constantly monitor status (Quality, Time, Budget).
  • You will deliver against the business plan, identify gaps, and optimize service efforts via process and product improvements with the responsible process owners / functions. This may include a timeframe after launch as defined and aligned with the Franchise.
  • You will utilize HPS (Healthineers Performance System) methodologies and strictly follow ERM (Enterprise Risk Management) guidelines.
  • You will prepare status reports and present to executive management on a regular basis.
  • You will report in this function directly to the Head of CS LD.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • You have completed studies in management or engineering or comparable, ideally supplemented with an MBA.
  • You have experience and proven records in managing service/product launches. An in-depth understanding of the Healthcare environment, SHS service processes (headquarters and countries) and related functions is essential to be successful in this role.
  • The use of lean methodologies is common practice for you and good knowledge of our HPS is required.
  • Intercultural sensitivity, managing teams without direct reporting line and achieving cross functional alignment are key strengths.
  • You have good presentation and communication skills, and you show team and customer orientation.
  • Since interaction with international teams is required, excellent English skills are necessary, knowledge of other languages can be of advantage.
  • You are motivated, flexible, able and willing to work under high time pressure and deliver high quality results.

Required skills to have for the success of this role

  • BS/MBA and/or master degree (management/engineering/IT/…) or equivalent experience required.
  • Minimum of 8 years’ service/project/program management experience; experience in Medical Technology industry
  • Previous international assignments and working experience in a matrix organization are of advantage
  • Some travel (national, international) may be expected <20%.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full vaccination for COVID-19 for our U.S. employees, contractors, and business partners, where local conditions allow, who:

1) Are customer-facing (e.g., those required to visit a customer/business partner site or interact in-person with customers at any conference or meeting) OR

2) Come on-site, whether regularly or occasionally, at any Siemens Healthineers location.

(Note: Accommodations may be requested for certain medical or religious reasons)

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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