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Engagement Manager, South Carolina

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as an Enterprise Services, Key Site Engagement Manager

This is a role well suited to an ambitious professional, looking for the next step in your career. Enterprise Service (ES) Operations deliverables for key customer accounts to ensure highest levels of customer satisfaction.  This role ensures delivery of best in class medical equipment asset management services.  This individual will also work with ES Transformation & Advisory Services consulting tools, processes, and experts to deliver best in class utilization management and fleet optimization services:

  • You will lead customer relationship development to reach high and wide within the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).
  • You will act as an advisor to customer executive management and business partners on asset management matters.
  • You will deliver effective customized business reporting according to client needs, e.g., inventory changes, key Service Operations performance indicators & contract obligations, insights & advice for proactively optimizing service deliverables and fleet utilization.
  • You will collaborate closely with cross functional teams, including centralized operations, local equipment service & sales, advisory service consultants, vendor management, procurement, quality, and vendor partners to grow customer loyalty.
  • You will ensure account customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens and Enterprise Services resulting in increasing customer loyalty and realizing Siemens equipment market share and services growth.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • You have the knowledge and experience to analyze clinical asset management needs, develop detailed short- and long-term operations & capital plans for implementation and continuous improvement. Key areas include technical/clinical performance management, planning and skill development, analytical and advisory skills, operational execution excellence, and regulatory and compliance management.
  • You possess clinical equipment maintenance & utilization management expertise.
  • You are familiar with performing capital equipment utilization & maintenance data analytics to deliver customer executive fleet optimization advisory services.
  • You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
  • You can manage multiple programs and priorities.
  • You have excellent communication and presentation skills in the customer environment.

Required skills to have for the success of this role

  • BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
  • Minimum of 8 years of professional experience with a background driving healthcare operations excellence to include asset management services.
  • Certification in LEAN/6 Sigma, PMP is desired, but not required.
  • Ability to travel regionally 30% of the time

Required skills to have for the success of this role

  • BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
  • Minimum of 10 years of professional experience with a background driving healthcare operations excellence to include asset management services.
  • Certification in LEAN/6 Sigma, PMP is desired, but not required.
  • Ability to travel regionally 30% of the time

Required skills to have for the success of this role

  • BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
  • Minimum of 15 years of professional experience with a background driving healthcare operations excellence to include asset management services.
  • Certification in LEAN/6 Sigma, PMP is desired, but not required.
  • Develops cross functional team members through mentoring and coaching in complex subjects.
  • Ability to travel regionally 30% of the time

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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