Sr. Process Associate - Customer Service

Job Description

Application Service Engineer.

This is your role. What part will you play? Come join us at Siemens

Functional Shared Services is an international cross-function unit with three elements: Regions (customer-facing organizations), Business Lines (responsible for product portfolio and development) and Global Operations with six delivery centers (responsible for the delivery of services). FSS in India hosts the delivery center under the global operations and the region function for Asia and Australia. It provides Accounting and Finance Services, Human Resource Services, Supply Chain Management Services, Call Center Services, and several regional expertise-based services to Siemens and Non-Siemens Companies worldwide.

Change the future with us

  • You will monitor Software Robots in control room on daily basis
  • You work in Application Support - Installation of required software and will be handling of infrastructure issues like Virtual Machines, SAP configuration etc.
  • You communicate breakdowns and downtime to the partners
  • You will manage partners and support to developers during emergency bug fix.

We don’t need superheroes, just super minds.

  • You are graduate with minimum 2 years of experience into application support with good working knowledge in managing server and VCS architecture (VMware or Citrix).
  • You have work experience in Business Services and/ or IT
  • You have good command in English for daily communication also to support global customers
  • You are comfortable with night shifts and weekend extension
  • You have experience in RPA and Blue Prism
  • You have Knowledge in ERP’s like SAP and Oracle etc. will be an added advantage

Make your mark in our exciting world at Siemens.

This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.We are looking forward to getting to know you. We are Siemens with collection of over 379,000 minds building the future, one day at a time. We're dedicated to quality and equality and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and creativity and help us craft tomorrow.


Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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