Biochemist 2 / Immunoassay Scientist - Customer Escalations

Job Description

Now’s our time to inspire the future of healthcare together.


Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Biochemist 2.

Are you ready to investigate and resolve customer concerns with diagnostic test performance in the context of a cross functional team environment?


This is a role well suited to an ambitious professional, looking for the next step in their career. As a Biochemist 2, you will be responsible for:

  • Leading and participating in the investigations of customer escalations and/or manufacturing issues and support critical business need of New instrument project
  • Coordinating and carrying out technical investigations
  • Leading and supporting in the implementation of corrective and preventive actions
  • Supporting team members on New Instrument project
  • Creating and participating in the design of experiments
  • Coordinating and performing data analysis and writes internal reports and documentation
  • Leading and supporting change projects as required by the business needs
  • Coordinating and performing investigations following established guidance documents and protocols
  • Preparing summary reports regarding investigations and projects; as well as leads presentations of projects to the team and other key stakeholders
  • May lead a team or directly investigate current assay performance vs alternative applications in the field
  • May lead a team to directly investigate the performance of raw materials used in the manufacture of immunoassays
  • Working in the laboratory operating the Centaur family of instruments and Atellica instruments with serum and other biological fluids of human and animal origin
  • May conduct literature searches to help respond to customer escalations

Required knowledge/skills, Education, and Experience

  • BS in Medical Technology, Biology, Biochemistry, or Chemistry
  • Typical job related experience: 6+ years
  • Strong understanding and knowledge of polyclonal and monoclonal antibodies and principles of immunodiagnostic technology as well as experience with immunoassays
  • Proven ability to interpret data and to troubleshoot and resolve technical issues
  • Ability to effectively prioritize and manage multiple assignments with the flexibility to switch priorities to meet business needs
  • Strong work ethic, excellent written and communication skills and ability to work as a project leader as well as an independent contributor

Preferred Knowledge/Skills, Education, and Experience 

  • Advanced Degree in Medical Technology, Biology, Biochemistry, or Chemistry
  • Protein Chemistry and chromatography knowledge and experience
  • Experience with automated immunoassay analyzers and/or ELISA and chemiluminescent technology
  • Demonstrated ability to lead a team effectively to drive critical business and/or customer need
  • Proficiency with Microsoft Office Applications and Statistical Software such as Minitab
  • Industrial diagnostics test development or support such as Clinical Laboratory or Medical Technology experience

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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