Infrastructure and desktop engineer

Job Description

Infrastructure Engineer

Exciting opportunity to become a key member of the IT organisation, a global market leading Hi Tech software company.  Based in Katowice, you will be a member of a global IT organization.  You will be required to provide full IT operations support for 12 sites across Europe, involving client desktop support (Windows & LINUX); and administration and support of the Windows & LINUX server infrastructure.  In addition to supporting day-to-day operations, you will influence, develop and contribute to the execution of the companies IT Strategy.


Responsibilities Overview



  • Second level support for all client desktop computing issues (PC Hardware, Windows, LINUX, VMware)
  • Administration of Windows File and Print Servers and Linux based servers.
  • Consultative services to highly technical customer base, advising on IT technology and methodology choices
  • Communicate effectively and efficiently to end users and peers to resolve tickets
  • Closely adhere to operations processes and service level agreements, following ITIL best practice


Customer Service

  • Develop and maintain strong relationships with employees of all levels, from senior executives to individual contributors, via use of strong customer service, interpersonal and technical skills.
  • Demonstrate high standards of customer service and professionalism in all aspects for your work, conduct and appearance



Windows Desktop: Build, Optimisation, fault diagnosis, Security, virtualisation, VPN, Auto Deployment.
LINUX Desktop: Build, Optimisation, fault diagnosis, Security, virtualisation, VPN, Administration, Scripting.
Windows Server OS:  Install, config, optimization, clustering & high availability, AD, GPO, monitoring, backup.
Virtualisation:  Workstation Virtualisation.
IT Process: ITIL; Service, Change, Asset, Contract & Release Management

Organization: Digital Industries

Company: Mentor Graphics Polska Sp. z o.o.

Experience Level: Experienced Professional

Job Type: Full-time

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