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Order Processor

Job Description


Order Processor – Camberley, Surrey

Do you want to contribute to the future of healthcare? Siemens Healthineers are looking for a Sales Administrator / Sales Order Processor to work as part of the team who effectively manage the customer ordering process. Based at our headquarters in Camberley, Surrey, you will be working as part of a fast-paced, customer-facing team in Siemens Diagnostic Healthcare. You will collaboratively work alongside the rest of your team to ensure the speedy, accurate processing of customer orders as well as handling a complex array of customer queries.

This is a great opportunity for someone who enjoys variety at work, who can thrive under pressure appreciate the complexities of working for a large matrix organisation, and deliver accuracy with a drive to go the extra mile to ensure customer satisfaction and excellence within customer service.

Your mission and responsibilities:

  • Handling customer orders, dealing with order confirmations and handling “out of stock” situations

  • Managing customer communications effectively, taking ownership of queries and managing them from inception through to completion
  • Producing regular reports and updates to keep management informed
  • Dealing with telephone and emailed-based queries relating to customer orders and invoices and resolving them in a timely manner
  • Providing a high level of customer service to external clients
  • Identify areas for continuous improvement

Your qualification and experience:

    • Experience of working in a sales /order processing / environment, where you have been previously responsible for the accurate processing or sales orders over the phone and via email

    • Articulate, polite and conscientious phone manner with good listening skills

    • Experience of team work and being able to work collaboratively with others

    • Experience of working under pressure and to deadlines

    • Proven experience of handling telephone-based customer queries

    • High attention to detail

    • Ideally you will have used SAP previously as a CRM or ordering system

    Being part of our team:

    Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

    We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, including our continued response to COVID-19, please explore our website.

    Benefits:

    • A competitive salary
    • Generous pension contributions
    • 26 days holiday
    • Access to our flexible benefits from private medical insurance to dental cover
    • Corporate Social Responsibility opportunities including 2 paid volunteering days per year
    • Support from our 24/7 employee assistance programme

    In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

    We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.


    Organization: Siemens Healthineers

    Company: Siemens Healthcare Limited

    Experience Level: not defined

    Job Type: Full-time

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