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Service Manager

Job Description

For our new benefit processing application we are looking for Senior Service Manager.

In general we expect you to have:

• Strong analytical skills
• Ability to work in a fast-paced environment and adapt to frequent change
• A good understanding of the challenges and requirements to define global standards
• German language (B2,C1) - cooperation with German customers mainly
• English language
• Pro-customer oriented
• Experience with similar role (1-2 years)
• Advantage: Expertise in compensation including strategies, benchmark jobs, merit, bonus and stock processing and international compensation.

Service Manager in team for Benify will comprise:

• Handle change requests,
• Discover and analyze issues in the system,
• Analysis of data,
• Knows benefit portfolio, main functions, systems, components and processes,
• Takes active part in improvement initiatives,
• Focus on the customer’s perspective when setting priorities and taking action,
• Manage relationship with external strategic providers on either governance or service delivery level,
• Communicate directly with local IT and technical support on provider side 
• Be part of Benefit Owner Community and orchestrate communication between them
• Manage Data Privacy

Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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