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RPA IT Service Manager (m/f/d)

Job Description

Looking for a chance to create a positive impact on our society? 

As a RPA IT Service Manager, you will:
  • Collaborate with System and Solution Architect/Engineering to assist with decision-making and sequencing of the key technological infrastructures that will host the functionality.
  • Establish standards, processes, and scaling up the current setup through defining roles and responsibilities in a larger environment
  • Manage the Community of practice for the RPA self-service
  • Closely align with Value Center Lead
  • Coordinate between the users, internal developer team, external developer team, and other stakeholders to manage the demands and ensure business continuity.
  • Liaise with various process owners, business stakeholders to evaluate various processes across the organization and to determine the feasibility for process automation and optimization and selection of processes in accordance with the solution architect.
  • Establish goals, timeline, and budget
  • Supervise operations and tracking progress (service improvement) and KPIs
  • Create documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes and newsletters.

To make a difference, you must have:
  • A bachelor’s or master’s degree in a technical field such as electrical, mechanical, and industrial engineering, computer science, mathematics, or similar
  • A winning yet strong personality, able to collaborate effectively in global teams. A past performance in within intercultural environments, exercising influence on stakeholders across all hierarchical levels will make you successful in this job.
  • Past work in managing communities, gathering user/customer feedback and creating actionable insights.
  • Experience in a software portfolio or product management role, ideally several years.
  • Customer centric thinking, good communication and analytical skills, willingness to learn and adopt new technologies
  • Familiarity or experience with an agile development methodology (Agile Certification is a plus)
  • Fluency in English both oral and written, German skills are a plus.

Curious about our Tech hub?
The Siemens Lisbon Tech Hub has more than 1000 experts with several IT expertise: Application Development, Artificial Intelligence, Big-Data and Robotics, Cyber Security, Project Management and much more, making it one of the largest in Europe - check it out

We are always challenging ourselves to build a better future.  Find out more about the Digital Minds of Siemens

You will love to have:
Flexible home office and schedule policy, virtual budget to improve your home office setup, medical center in the facilities, sport groups, volunteering initiatives, office parties and games in a cool and relaxed environment.
Access to e-learning platforms (Pluralsight, Learnlight, Bookboon, Linkedin Learning and more), discounts with partners.

#Siemens #LXTechHub #ITMakesUsMove

We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.

Organization: Smart Infrastructure

Company: Siemens S.A.

Experience Level: Mid-level Professional

Job Type: Full-time

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