Customer Services Manager

Job Description

For our  Electrical  Product Business Unit  in Kartal we are looking for a Customer Services Manager who will lead the Service Organization to achieve performance targets and to optimize the utilization of service resources and will directly report to Business Unit Head. 

What are my responsibilities?
• Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for corporate, business or regional organization from a commercial and a technical point of view.
• Ensures a proficient and capable Service workforce to conduct required service tasks in time and quality. 
• Provides the necessary work environment, tools and processes to optimally deliver a comprehensive service to customers.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
• Coordinates with sales and marketing departments to incorporate plans to increase customer satisfaction
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations

What do I need to qualify for this job?
• B.Sc./M.Sc. degree in Electrical and/or Electronics departments
• Minimum 3 years of experience in customer services management, preferably in low voltage systems
• Knowledge on low voltage power distribution products and industrial control products including protection, metering and control
• Knowledge on medium voltage power distribution systems and products is a plus
• Very good command of English (German is an asset)
• Advanced level of knowledge in MS Office Applications
• Team player and customer focused
• Analytical thinking, result and quality-oriented approach and good communication skills are required competencies
• Self-motivated, detail orientated, strong problem solving capability, able to work independently and under pressure

What else do I need to know?
• Driving license is required
• No restriction for travelling

As Siemens, we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.

Please find more information from our web site:

If you need more information please don't hesitate to contact us.
+90 216 459 20 00

Organization: Smart Infrastructure

Company: Siemens Sanayi ve Ticaret Anonim Sirketi

Experience Level: Experienced Professional

Job Type: Full-time

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