Client Service Administrator (CSA) – Smart Buildings
Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position establishes the foundation for our customer’s service and digital experience by focusing on account management, installed base (iBase) administration, and maintenance planning
For CSAs focused on maintenance planning, serve as the Siemens point of contact for maintenance planning.
- Review booking packages and plan customers’ service schedules for new and renewed contracts, including preventive maintenance, proactive, and predictive services.
- Develop maintenance plans using standard maintenance planning tools and documented processes.
- Revise maintenance plans as outlined by Account Managers to meet customer obligations and schedules.
For CSAs focused on account management, serve as the main customer contact for assigned agreements.
- Review service work orders and inspection reports for deficiencies; generate proposals to improve those deficiencies.
- Fulfill service contract obligations for execution and manage financial performance of the service agreements.
- Verify contract characteristics entered for assigned accounts.
For CSAs focused on installed base (iBase) administration, create, validate, and maintain the installed base data for new and existing customer sites.
- Serve as main point of contact for the Zone’s iBase system.
- Ensure the quality of data in the iBase system.
- High school diploma or state-recognized GED required; Associate degree preferred
- Knowledge and experience in SAP or other maintenance and planning tools preferred
- Excellent organizational and interpersonal skills
- Ability to read and understand customer service contracts
- Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred
- Proficient in Microsoft Office and business software systems
- Good verbal and written communication skills in English
- Qualified applicants must be legally authorized for employment in the United States
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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