Customer Outreach Coordinator - SISW - 251845

Job Description

Company: SISW - Mentor
Job Title: Customer Outreach Coordinator  – SISW - 251845
Job Location: Saskatoon, SK
Job Category: General Administrative Services

Customer Outreach Coordinator

Siemens EDA is a global technology leader in electronic design automation software.  Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively.  Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Position Overview:

Siemens’ products are the world's leading tools for variation-aware design and characterization of standard cell, memory, and analog/RF designs.  These products are used by a wide range of top semiconductor companies to increase product competitiveness and reduce time to market.

This position is a customer-facing role responsible for successfully driving Siemens EDA products into customers’ design and verification flows. This position combines customer outreach coordination with data analysis, and strategic planning for multiple accounts.

The Customer Outreach Coordinator manages multiple customer engagements concurrently and must be very effective at customer relationships. This also involves aligning closely with Application Engineers, Account Technology Managers, and Account Managers to help them meet and exceed quotas, as they proactively manage customer accounts to success.


As a Customer Outreach Coordinator, you work with account teams to drive adoption of Mentor’s Solido products.  This includes, but is not limited to, the following activities:

  • Collaborate with the Technical and Sales teams to drive forward tactical opportunities at accounts
  • Understanding and balancing account priorities
  • Strategic customer communication coordination (such as product release announcements, customer check-ins, and event announcements)
  • Actively maintaining and managing the relationships between Mentor and our customers
  • Coordination of 1-on-1 and group training sessions for customers
  • Onsite visit coordination and follow up for Application Engineers
  • Data analytics
  • Understanding our customers’ methods, structure, and people to ensure that our customer get the best use of our software
  • Help to establish and maintain the lines of communication with Application Engineers on customer feedback and requests

Job Qualifications

The successful candidate will have the following qualifications:

  • Bachelor of Arts degree and/or equivalent work experience
  • Strong oral, and written communication skills
  • Excellent organizational and time management skills
  • Track record of exceptional customer relationships



Organization: Digital Industries

Company: Mentor Graphics (Canada) ULC

Experience Level: Experienced Professional

Job Type: Full-time

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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