SAP Technical IT Application Manager

Job Description

 As technical SAP IT-Application-Manager you will be part of a global Technical Support Team with focus on SAP Service Operations, ensuring that all mission critical SAP systems will be in best possible shape, running with best performance & highest availability, and are in full compliance with Quality and Information Security regulations.  

Being the key contact for the Service Owner and his proxy, the functional IT-Application Manager, you will not only ensure that the technical system documentation is comprehensive and up-to-date, but also own the responsibility for major incident related business continuity management, coordinating restoration of service activities.

Your role will include coordination of & intense collaboration with external Service Providers, who are responsible for DC hosting / operation and for functional Application Management. In this context, you are acting as a Service Manager for SAP service operations.

With detailed in-depth knowledge of SAP platform technology and standards, you will be the technical subject matter expert, supporting, consulting and guiding team members & project teams with respect to technical topics. In case of technically driven upgrade projects, you will be taking over the role of a technical lead.

  Task and Responsibilities:
  • Assuring best in-class service operations in close collaboration with service providers (int/ext)
  • Day-to-day technical Service Management
  • Operational accountability to ensure best performance and operational stability of our SAP landscapes, while keeping them in full compliance with Information Security regulations
  • Primary contact for Functional IT App Mgr's for any operational and general technical driven topics
  • Supporting & managing escalations of critical incidents (with root-cause in technical area)
  • Ensuring that technical system documentation is up to date
  • Ensuring that adequate Information / Cyber Security protection measures & concepts are in place
  • Guarantee that Information Security health checks get conducted, security get identified and appropriate mitigation measures will get taken
  • Handling of Information Security related Exception Requests
  • Maintenance of technical records in central CMDB and related IT-tools & applications
  • Ensuring proper communication of downtimes related to technical changes
  • Close collaboration with technical solution design & system architecture team
  • Ownership for implementation of technical changes, e.g. SAP kernel, HANA version changes
  • Handling of Change Requests, acting as Change Manager, in process & in tools
  • Approval of Emergency Changes as proxy to the Service / System Owner
  • Representing team in projects, ensuring 360-degree coverage of all technical aspects
  • Acting as primary technical contact in case of IT audits, ITGC monitoring,
  • Supporting reporting and controlling, e.g. SLA’s, Licensing compliance, CERT reporting
  • Ensuring that Siemens standards will be followed
  • Identify processing & performance optimization opportunities, driving implementation
  • Identify automation opportunities and drive implementation
  • Support with operational Incident & related Problem Management,
    in case Service Providers could not resolve issues, acting as 3rd level Support
Required Education, Experience and Knowledge/Skills:


  • University degree in engineering / computer science or similar



  • At least 5 to 8 years of experience in SAP Basis area

  • Excellent SAP Netweaver skills, solid SAP HANA expertise

  • In-depth knowledge of SAP related security concepts

  • Proven experience in dealing with major incident / escalation and continuity management

  • Must be able to demonstrate sound functional understanding of the SAP technical framework


General Technical Skills:

  • Must be proficient with concepts of SAP architecture
  • Solid skills in the following areas
    - Operating System skills (Unix/Linux)
    - Network Skills (TCP/IP, VPN, NAT, DNS, Firewalling, Protocols and Ports)
    - standard encryption methods (PKI, SSL, SNC)
  • Scripting capabilities (Bash, SAP HANA SQL) would be beneficial
  • At least basic knowledge of ITIL framework
  • Must be able to demonstrate solid in-depth expertise in technical SAP Basis area
    (system architecture / technical solution design)
  • Must be able to demonstrate experience in technical Service Management

Non-Technical Skills:

  • Must be able to communicate and work effectively in a multi-cultural environment. Must possess the ability to collaborate remotely with the functional teams in Germany and the USA.
    German Language skills would be very helpful, but are not mandatory.
  • Must be a self-starter, capable of working with very little supervision
  • Must be capable of taking initiative, with a firm understanding of the final goal to be achieved
  • Must not only be an excellent team player, but also show willingness to take over the lead
  • Very good understanding of Service Management, especially dealing with external service providers

We offer:

  • Adjustable standing desk as a standard
  • MSDN license for each developer with prepaid access to AZURE
  • Free access to PLURALSIGHT – the WBT platform
  • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
  • Participation on world famous IT conferences like Microsoft IGNITE for best employees
  • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
  • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Organization: Siemens Healthineers

Company: Siemens Healthcare s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time

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