Vice President of Customer Services Ultrasound

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Vice President Customer Service Ultrasound

Please note that this position can be based remotely but the ability to travel up to 30% is required.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Vice President Customer Service Ultrasound, you will be responsible for:

•       Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective region from a commercial and technical point of view.

•       Ensures the implementation of corporate standards and guidelines in respective area of responsibility.

•       Ensures the achievement of the Service unit's business goals in cooperation with the regional Service organizations.

•       Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers).

•       Acts as regional point of escalation to drive sustainable solution of mission critical external and internal issues and problems.

•       Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.

•       Has P&L responsibility for respective area of responsibility.

•       Heads overall organization assigned and leads all related management and staff.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers.

•       Hands-on mentality and ability to work independently

•       Team player with the ability to work with different hierarchies and cultures

•       Profound knowledge of MS-Office (Word, Excel, Powerpoint)

•       Fluent in English (written and spoken)

Required skills to have for the success of this role

•       At least 3 years’ experience in a similar role

•       Min. requirement of 10 years in the area of customer service & related fields

•       Experience in international company or an international environment

•       Economic degree or similar

•       Bachelors Degree minimum

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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