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Call Center Service Coordinator (Siemens Healthineers) - Dubai, United Arab Emirates

Job Description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Service Coordinator in Dubai, United Arab Emirates

Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

 

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities

  • Handling calls in rotational shifts for 24/7 customer care center
  • Handling emails during working hours
  • Working hours will be 5 days a week, with rotational shift pattern including Friday & Saturday
  • Handling order processing for service contract customers on daily basis.
  • Handling internal communication
  • Working with Service engineers and Area Service Managers to allocate the daily job based on engineer’s schedule
  • Reporting and statistics
  • Service parts ordering

Your qualifications and experience

  • Engineering background strongly preferred
  • Customer care center 2-3 years experience preferred
  • SAP expertise preferred
  • Fluent in English and Arabic preferred
  • Microsoft office skills (Excel and others) is a must

Your attributes and skills

  • Strong communication skills
  • Problem solving skills

Organization: Siemens Healthineers

Company: Siemens Healthcare FZ LLC

Experience Level: Early Professional

Job Type: Full-time

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