2nd Level Application Support Engineer

Job Description

Place of work: Bratislava
We develop solutions to maintain portfolio of buildings in a cloud-based repository in close cooperation with our colleagues from Switzerland, Germany and other countries. We use this repository to help our customers with cost reduction through predictive maintenance and through visualization and analysis of data coming directly from IoT devices installed in the buildings. Our goal is to implement a highly responsive, scalable and secure solution with attractive look & feel using state-of-the-art technologies. We are currently shaping a team for the 2nd level support for a new software solution in the field of building digitization and building energy efficiency management. Roles and Responsibilities

·        Executes the processes "Service request, Incident and Problem Management" as 2nd Level Support

·        Ensure first sight / confirmation reaction on new incoming tickets and trigger next step or assignment

·        Regularly check assigned tickets and provide / document status updates

·        Provide issue resolutions or workarounds if necessary in cooperation within the development support team

·        Report on the root cause analysis (known issues, workarounds, propose fixes)

·        Communicate status updates on ongoing tasks and planned steps to relevant stakeholders and participate on support coordination meetings

·        Fulfill support and on agreed priority and time

·        Is able to switch tasks upon to priority changes or moving targets

·        Maintains knowledge base of known issues / workarounds and updates existing specification documents in case of issue related changes

Position technical background:

·        Experience with the related tasks acting as a 2nd Level Support Engineer

·        General overview in IT technologies

  • Higher technical education (advanced technical college or university level)
  • 2+ year professional experience
  • Organized person, pro-active acting with good team player skills

·        Interested in learning the new applications, business processes, and organization

·        Self-starter with ability to manage multiple concurrent tasks

·        Ability to analyze and triage or solve incidents / problems using a ticketing system understand complex situations, adapt big pictures of infrastructure components and its relation to the individual business processes within a worldwide organization

·        Proficient oral and written skills in English, German is a plus

·        Knowledge of ITIL Terminology is welcome

Nice to have

  • Linux administration, Linux CLI (basic experience)
  • Windows administration, Windows CLI (basic experience)
  • Postman
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We offer:
Successful, stable, but innovative company, which makes real impact
• Newest technologies, all projects runs in agile methodology (we use SAFe)
• Great team (hard to explain in words, let`s meet us and see )
• We support trainings, cerfications and development internally and externally with individual approach based on your needs and requests. We attend also international conferences (e.g. AWS)
• Flexible working hours
• 2 days of home office per week
• 3 Sick days per year
• Bridge days (additional paid leave to our legal vacation allowance) from 4 to 9 days per year
• Sick leave compensation to 100% of salary – 20 days p.a.
• Cafeteria system - Benefit plus
• Work-life balance – stable quartal planning cyclus
• Childbirth bonus, maternity leave bonus, work anniversary present
• Additional pension savings (3. pilier)
• Team building program - offsite meeting, Christmas party, extra budget for team building events
• Siemens Share Matching Program
• Employee`s loans
• Referral program
• Company free parking
• Discount of monthly fee from our telecom provider for employees and their family members
• S

Organization: Advanta

Company: Siemens s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time

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