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IT Support Engineer (Brasil) - SISW 255521

Job Description

Maintains existing domains, servers, and applications throughout the enterprise. Troubleshoots infrastructure and system problems. Deploys, administers, and supports vendor and in-house applications and associated hardware. Performs some customization, testing, and debugging on vendor-supplied utilities and enterprise applications. Maintains necessary metrics and documentation. Stays current with new technologies.

Essential Functions:
  • Monitors performance and proactively administers assigned systems and in-house applications.
  • Provides regular reports on performance, project status, and other infrastructure data
  • Maintains data, software, and hardware security and emergency procedures.
  • Works with hardware vendors to provide corrective and preventive hardware maintenance.
  • Evaluates, installs and tests systems/network hardware and software.
  • Assists with on-going assessment and upgrading of systems and infrastructure. Researches,
  • evaluates and recommends hardware and software for systems and helps plan for the future.
  • Helps troubleshoot medium to complex systems related problems, also remotely
  • Communicates and coordinates with other system administrators and users, using standard communication processes.
  • Provides Tier 2 and Tier 3 end-user support, as required, using standard tools and processes. Meets response/service levels as determined by IT.
  • Writes some user and system administration documentation.
  • Maintains/expands technical knowledge of system administration and engineering through self-study and structured courses.

Skills and Abilities Required:

  • Ability to physically install systems and other hardware on data-center racks.
  • Strong knowledge of system administration of Windows Operating Systems and Win10
  • good experience of MS office suites - Experience with O365 would be beneficial.
  • Linux and Mac would be nice to have.
  • Innovative thinking
  • Being a team player
  • Curious in-regards to new IT technologies.
  • Absolutely reliable and dedicated to the Job.
  • Good interpersonal and communication skills to deal with our internal Customers. 
  • Nice to have knowledge and understanding of Virtualization Technologies (VSphere / Hyper-V)
  • Scripting/programming skills (Powershell, Java, C++, etc.) are welcome
  • Basic Network skills are welcome (e.g. Cisco CCENT/CCNA)
  • Advanced or Fluent English is mandatory

Education and Experience Requirement:

  • Bachelor Degree in Computer/Networking/IT 
  • Fresh Graduate or working experience in IT

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Organization: Digital Industries

Company: Siemens Industry Software Ltda.

Experience Level: Experienced Professional

Job Type: Full-time

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