Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position provides expertise and knowledge throughout the system or service project lifecycle on customer sites. The right candidate will estimate, track, start up and commission projects, and will be the customer interface for all technical requirements.
- Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention.
- Balance time between on-site customer interactions and back-office responsibilities.
- Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.
- Develop service delivery plans with the customer to provide service agreement scope of work.
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
- Participate in the development of a master schedule to deliver service for all customers in the service area.
- Lead quality assurance activities that will support service agreement renewals.
- Oversee the creation of system graphics. Troubleshoot issues, including identifying and debugging software, and diagnosing electrical or pneumatic installation problems.
- Organize and maintain job documentation.
- Provide on-site assistance with or perform programming, start-up, checkout, commissioning, and validation processes. Participate in job site final walk-through, complete all job closeout documentation, and provide customer training.
- Act as technical resource to customers and field employees.
- Coordinate work with subcontractors.
- High school diploma or state-recognized GED required; Associate degree preferred
- Experience installing and/or servicing commercial fire systems; 3+ years preferred
- NICET II - Fire Alarm Systems strongly preferred
- Able to read/interpret electrical circuit diagrams
- Proficient in Microsoft Office and AutoCAD
- Good verbal and written communication skills in English
- Qualified applicants must be legally authorized for employment in the United States
- Must be 21 years of age and possess a valid driver's license with limited violations
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
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