Service Sales Supervisor

Job Description

What are the job responsibilities?

  • Create opportunity with customers.
  • Concentrate on the existing installed base.
    • Analyze and prepare list of potential
    • Find customer and contact person
    • Call customer to finding and create opportunity 
    • Cooperate and align details with other sales 
  • Visit customer, trigger customer to aware of their spare part situation and system condition.
  • General discussion, get some lesson learnt from them and share some case that we found from other customer.
  • Recommend them on how to avoid some incident and improve their system
    • Share information with customer about delivery time of spare part 4-6 months
    • Share the price trending of obsolete system and spare part that there are increasing every year at least 5%.
    • Recommended spare part and maintenance for 10YOS, 20YOS for system life extension.
    • Show customer our strength and specialize we have.
    • Do site survey and give future recommend to customer (building up real requirement/opportunity)
  • Prepare quotation, Contact vendor, supplier and prepare all the required documents 
  • After submitted quotation then follow up customer and explain more details what we proposed, make customer confident to order parts and make it happen. 
  • Support operation. Understand the WIN/Lost and prepare measure to improve situation case by case.
  • Follow up existing customer feedback and create further requirement.
  • Others as per additional assignment and adjustment for business reason.

What are the job requirements?

  • Degree in Electrical Power Engineering
  • > 10 years of relevant experience
  • Good knowledge in MV/LV voltage switchgear specially for the spare part & related services business.
  • At least 5 years of Experience as a field service engineer for MV/LV voltage switchgear doing installation, testing and commissioning
  • At least 5 years of experience background as sales responsibility for MV/LV system in field of customer services
  • Experience in MV/LV SIEMENS product
  • Experience in developing services into digitalize platform.

Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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