SSME CS RSC Remote Support Specialist - SY

Job Description

Our mission and responsibilities:

•          Troubleshooting of incident using remote diagnostics tools, data collection (eg. logs), and the knowledge base for solution.

•          Work collaboratively with Radiologists, Cardiologists, Clinical & Administrative staff, and IT staff, to resolve reported issues

•          Monitoring and updating delivered Healthcare Solution

•          Maintain good customer satisfaction rate

•          Contribute to achieving the Healthineers strategy and principles.

•          Passion to work with people and committed to deliver best services to customers across the globe

Your qualifications and experiences:

•          Technical or diploma and above in computer science or equivalent.

•          Strong attributes and experience in solving complex problems.

•          Good communication skill - written and oral.

•          Knowledge on PC hardware, server, storage system, virtualization, cloud solution and basic networking.

•          Knowledge on Database software like SQL and Oracle

•          Knowledge of Windows operating systems

•          More than 3 years experiences in a customer service environment.

Organization: Siemens Healthineers

Company: Siemens Shanghai Medical Equipment Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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