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Service Operation Manager

Job Description

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially),  for assigned organizational unit.


Task:

  • Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools.
  • Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
  • Implements workforce development measures. 
  • Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders. 
  • Supervises/conducts the negotiation of and adherence to Service Level Agreements. 
  • Supports in developing service leads. 
  • Ensures obeying regional laws and regulations. 
  •  Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff.

Organization: Siemens Energy

Company: Siemens Spa

Experience Level: Experienced Professional

Job Type: Full-time

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