Customer Services Support Operator

Job Description

Financial Services provides business-to-business financing solutions. All over the world, customer investments are supported with project and structured financing, as well as leasing and equipment financing. Simply contact us or visit our local sites.

This position is to cover a paternity leave,  incorporation in September.

What will be your challenge?

  • Support the Customer Delivery Coordinator in maintain highest customer satisfaction, in particular within the framework of SFS COF Spain.
  • Manage customers and vendors requests (e-mails, phone calls).
  • Performs order management for assigned customers, manages and files clients' information in the information system.
  • Assist the Customer Delivery Coordinator deploying and maintaining a ticketing tool to support the customer requirements.
  • Find synergies in Customer Delivery in order to speed up and optimize the processes.
  • Identify the Customer Delivery KPI´s and monitor them in order to improve the business.
  • Support Customer Service Department in the DMS and Customer Portal projects.

The following knowledge/skills will be positively considered.

  • Degree in Business Administration, Accounting and Finance or related studies.
  • Desirable previous experience in customer services positions.
  • High level of written and spoken English.
  • Proficiency in Microsoft Office tools.
  • Good communication and public speaking skills.
  • Customer and results orientation.

La Diversidad en Siemens es nuestra fuente de creatividad e innovación. Contar con diferentes tipos de talento y de experiencias nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la Sociedad. Por ello, valoramos a las candidatas y a los candidatos que reflejen la Diversidad que disfrutamos en nuestra Compañía.

Organization: Siemens Financial Services

Company: Siemens Renting S.A.

Experience Level: Mid-level Professional

Job Type: Full-time

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