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Application/Service Manager - Supplier lifecycle management

Job Description

The IT Service Manager will be part of the Healthineers team to manage the main Procurement Application: SLiM – Supplier Lifecycle Management.

This application supports many Use Cases for our Business Partner Procurement and is built on a PEGA platform as SaaS Application.
We use Snaplogic as integration platform for Cloud-to-Cloud and cloud-to-Ground data integrations.
Your will be responsible for Service Management and Application Lifecycle for SLiM and also some other use cases from Procurement.

Task and Responsibilities:

  • You are the End2end responsible for the global services in the area supplier lifecycle management
  • You will ensure the full integration of IT service in the company’s ecosystem
  • Provide support in planning the budget for the service specific costs (financial process)
  • Ensure that required controls are in place to operate fully assigned service.
  • Take care of stakeholder management with Suppliers as well as Business Partners
  • Act as a consultant to our Business Partner: Procurement in their needs for IT support and Processes
  • You manage the product backlog and coordinate the technical implementation of IT service adjustments resulting from customer requirements
  • You will translate business demand into IT requirements / ensure requirement engineering
  • Run change boards and manage the respective implementation of Changes / Updates for the Service.
  • Work closely together with internal service providers within IT as well with external implementation partner across the world – (GER/ USA / INDIA / CHINA) and communicate effectively in this multi-cultural environment

Quality/Compliance Management:

  • Ensure the full compliance and quality management processes e.g. Quality Documentation, Information Security or Data Privacy
  • Ensure that mandatory repositories are maintained, e.g. CMDB Application Entry and Service Catalog responsibility for own IT service catalog entry
  • Ensure accurate and up-to-date quality and end-user documentation

Required Knowledge/Skills, Education, and Experience:

  • 5+ years of application/ service management experience
  • Understanding of common software development methods, tools, concepts (DevOps)
  • Strong analytical and conceptional skills to analyze and design requirements
  • Strong teamwork skills and intercultural sensitivity
  • Understanding of the end to end business process in the Procurement / Supplier Life Cycle
  • Structured, proactive, and self-directed work style
  • Experienced knowledge of IT Service Management processes and Advanced knowledge of service management systems for incident / change management (e.g. ServiceNow)
  • ITIL certification is a plus
  • Proven experience on operation of Services in company wide application framework and cloud environment.

What do we offer:

  • Adjustable standing desk as a standard
  • MSDN license for each developer with prepaid access to AZURE
  • Free access to PLURALSIGHT – the WBT platform
  • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
  • Participation on world famous IT conferences like Microsoft IGNITE for best employees
  • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
  • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.


Organization: Siemens Healthineers

Company: Siemens Healthcare s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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