Senior Application Support Analyst IT (México) - SISW 258761

Job Description

Position Overview

Siemens Digital Industries Software IT is looking for a Senior Application Support Analyst as a key member of a global 24/5 “follow-the-sun” application support team. As part of our IT Support & Enablement organization, your job is the main First-line support resource in the North America time zone engaging in application operations & support activities for our TAC (Technical Access Center) suite of application software.

TAC provides various applications for a wide variety of internal Siemens organizations such as Product Development, Product Support, Quality, Release Management, and Finance. The team sets a very high bar for its service, with the team’s mission being defined as “consistently meet or exceed the expectations of its internal customers by delivering technologically-sound applications and desired improvements in a timely manner, at the same time delight its customers with prompt, courteous, professional services and support.”

  • Support users who have questions and problems with our applications as well as with user profile and system access in the Americas time zone, as part of the “follow-the sun” 24/5 global TAC support.
  • Perform hand-shaking support transfer with the EMEA zone at the beginning of the support shift, and with the APAC zone at the end of shift.
  • Contribute to custom report development, query scripting, software configuration & database maintenance projects.
  • Assist with user documentation as needed.
  • Participate in unit testing and application release testing.
  • Potentially play a mentor/supervisor role for Mexico-based student interns or junior analysts if team portfolio expands in the future.
Required Knowledge/Skills, Education, and Experience
  • Bachelor’s degree in Computer Information Systems, Computer Science, Information Technology, or a related field.
  • Outstanding English (written and verbal) skills for cross-location communication.
  • Experience with Salesforce Service Cloud.
  • Good knowledge of Excel crucial.
  • Solid understanding of relational database, SQL scripting.
  • Knowledge of Python, Java, JavaScript, PHP programming languages.
  • Quick learner and teammate.
  • Works well under pressure.
  • Encourage teamwork.
  • Driven and self-motivated.
Preferred Knowledge/Skills, Education, and Experience
  • Knowledge of PostgreSQL database.
  • Solid understanding of web services (SOAP, REST).
  • Good knowledge of server scripting (Linux).
  • Experience with Java, JavaScript, PHP, Python programming languages.
  • Knowledge of AWS and Elastic search.
  • Knowledge of queuing tools (RabbitMQ, SQS, Kafka)
  • Good interpersonal Skills to work with business sponsors and application developers on new requirements (such as application features, or custom reports/analytics).
  • Experience with IT project management.
  • Experience with ServiceNow helpdesk.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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Organization: Digital Industries

Company: Siemens Industry Software, S.A. de C.V.

Experience Level: Experienced Professional

Job Type: Full-time

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