Regional Service Manager - 2nd Shift - Western US Region

Job Description

Now’s our time to inspire the future of healthcare together. At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services - as well as further technologies in the growing market for therapeutic and molecular diagnostics. Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational, and financial challenges of a changing healthcare landscape. Join our team now at Siemens Healthineers 

Please note this salaried position is a second shift position. M-F 3pm to 12am

Position Overview

The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. 

The Regional Service Manager reports to the Zone Vice President of Siemens Healthineers.


o    Work to maximize customer loyalty and satisfaction

o    Communicate the value proposition of Siemens service to customers

o    Obtaining service financial goals through revenue attainment and effective cost containment.

o    Ensure compliance with FDA Good Manufacturing Practices

o    Meet annual RSM goals and metrics as established

o    Prioritize customer and business objectives to provide clear direction to CSE’

§  Develop long term value-based relationships with key accounts

§  Provide additional escalation support to resolve key account issues

§  Develop proactive account plans to prevent or predict issues

§  Provide continues communication across organization for key accounts

Required Knowledge/Skills, Education, and Experience

·         BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.

·         8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

·         Excellent organizational skills

·         Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization

·         Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives

·         Ability to read, analyze and translate into action financial profit and loss statements.

·         Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.

·         Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents

·         Ability to thrive as a member of a collaborative, cross-functional team

  • Competent knowledge of MS Office applications

Preferred Knowledge/Skills, Education, and Experience

·         Past experience in managing large remote employee-based territory

·         Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience

·         Ability to articulate and explain value of Service Agreement offerings

·         Working knowledge of SAP or experience with equivalent enterprise service software solution

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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