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Regional Case Management Manager - English Speaker (m/f/d)

Job Description

As a Partner of Choice, the Global Business Services (GBS) in Portugal shapes the Shared Services landscape of the future by providing smart and digital end-to-end solutions to over 100 Siemens entities across the world, in around 20 different languages.

Join our GBS team as Regional Case Management Manager and help us provide valuable and outstanding business services to our customers! Our Hire-to-Retire business line delivers a variety of innovative Human Resources services along the complete lifecycle of an employee - from onboarding to off-boarding! We also provide services related to HR Administration, Payroll, Equity & Benefits and much more!

Are you ready to be part of the change and help us make real what matters?

The Regional Case Management Manager for the Microsoft Dynamics Case Management tool (C-Ontact) will be a single point of contact for the assigned countries in their quest for support or changes in the system. Her/his role will be to harmonize the functionalities and usage of C-Ontact among countries and within the region.

What role will you play?

  • Be an active member of the global C-Ontact team led by the global Case Management Product Manager and represent the country/region views in the team;
  • Drive consolidation of country admin templates to a single regional solution;
  • Lead the project of implementation of ServiceNow for ticketing in the region;
  • Be the main point of contact for users/functional teams in the countries;
  • Perform regional user communication;
  • Training of functional teams and users;
  • Maintenance and enhancement of country correspondent admin template in collaboration with functional teams and users;
  • Organize user acceptance tests for local releases and participate in user acceptance test for global releases
  • Open tickets for incidents on behalf of the countries
  • On call support

Does this sound Good? What do I need to qualify for this job?

  • Bachelor degree (preferable);
  • Excellent interpersonal and communication (verbal & written) skills in English is mandatory
  • Knowledge in relevant HR systems architecture (in particular  Microsoft Dynamics C-Ontact);
  • Knowledge in data base management;
  • Digital mindset: interest and experience in IT solutions/applications;
  • Excellent people skills and sensitivity to intercultural issues
  • Team Player, with strong customer focus, results & quality orientation;
  • Dynamic: ability to work in a virtual and international environment;
  • Reliable, organized, with autonomy and strong communication skills;
  • Solution oriented.
  • Additional skills in European languages is a plus (French, German, Spanish, etc.)

Want to know more about GBS?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services for companies and organizations in all sectors.

Our portfolio in the areas of Finance, HR and Supply Chain Management include end-to-end services in Opportunity-to-Cash, Purchase-to-Pay, Record-to-Report, Hire-to-Retire, Delivery Management and Digital Solutions. Check out more!

You will love to have:

Flexible home office policy and flexible schedule, virtual budget to use in the selection of working tools to improve your home office setup, medical center and canteen in the facilities, sport groups, volunteering initiatives, social and networking events. We also provide access to e-learning platforms and discounts with partners!

#Siemens #peopleatsiemens #gbspartnerofchoice

We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.

We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.



Organization: Global Business Services

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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