Service Operations Supervisor – Smart Buildings
Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position leads a team responsible for performing service work for building automation, fire, life safety, and security systems. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.
- Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
- Schedule and assign tasks to the team.
- Drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.
- Identify additional chargeable opportunities, including T&M, system upgrades, and service contract
- Complete and submit written service orders and reports covering all aspects of each assignment and activity.
- Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
- Support contract profitability through cost containment procedures and processes.
- Ensure contract requirements are met and performed to a high standard.
- Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
- Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
- Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements.
- Enforce adherence to organizational processes, tools, and workflow standards.
- Associate degree from a two-year college or technical school; Bachelor’s degree preferred
- Experience as a specialist or technician; 5+ years preferred
- Experience supervising teams preferred
- Excellent organizational and interpersonal skills
- Familiarity or experience with HVAC, Building Automation, Fire Alarm, or Security systems
- Proficient in Microsoft Office
- Familiarity with Bluebeam or equivalent software preferred
- Good verbal and written communication skills in English
- Qualified applicants must be legally authorized for employment in the United States
- Must be 21 years of age and possess a valid driver's license with limited violations
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
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