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Customer Service Engineer (AX/XP)

Job Description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer AX/XP (Angiotherapy/ X-ray Products) based in Western Cape, South Africa.

Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

·         You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.

·         You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.

·         You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories

·         You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management

·         You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.

·         You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.

·         You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.

·         You will perform any other duties that may reasonably be expected from a Customer Service Engineer

Your qualifications and experience:

·         Diploma in Electrical Engineering (light current) or similar and/or knowledge on Healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and/or similar digital imaging scope.

·         Experience in performing *Radiation Quality Assurance* tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous

·         Knowledge in healthcare sector with 5 years experience in the repair and maintenance of X-Ray equipment and/or Cathlabs and Angio labs

·         IT experience is advantageous

Your attributes and skills:

·         You must be able to work overtime during week and weekends as well as on public holidays.

·         Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis

·         You must be able to work overtime during week and weekends as well as on public holidays.

·         Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis

·         Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but absolutely mandatory for this role.

Note*** Preference may be given to designated groups in with our company’s Employment Equity targets




Organization: Siemens Healthineers

Company: Siemens Healthcare Proprietary Limited

Experience Level: Experienced Professional

Job Type: Full-time

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