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Customer Services Professional

Job Description

Job Description

Mission/ Position Headline:

Completes technical-oriented service tasks of various scopes and supports in planning
and managing these tasks.
Drive Service growth in assigned portfolio, support Regional Sales in selling defined
service portfolio by identifying and developing customer opportunities

Areas of Responsibility:
  • Completes broad scope of technical tasks including installation/commissioning,
  • maintenance and evaluation of customers equipment and systems among others
  • Determines priorities of tasks and actions and schedules measures accordingly.
  • Supports customer remotely and onsite, and provides 2nd and 3rd level user support in
  • case of arising issues.
  • Contributes to or executes activities for estimation, planning, and review of technical
  • tasks in support of overall project acquisition, negotiation, planning and management
  • Adheres to relevant processes and regulations.
  • May manage sub-contractors and monitors delivery.
  • May be involved in technical design and developments for service offerings.
  • May support the sales organization in contract negotiations at all stages with information
  • and analyses.
  • May be responsible for identifying and developing business opportunities and innovating
  • consulting portfolio

Experience:
  • Knowledge/ Experience in process engineering in industries: Metals, Cement, Pulp & Paper, Cement or
  • experience in field service, application & maintenance engineering is preferred.
  • 2-3 years experience in sales in Automation industries, Inverter is an advantage

Education & Training:
  • Bachelor's degree in related fields: Electrical - Electronics, Automation, Mechatronics, Industrial Electrical.
  • Have good knowledge of automation & drive products: PLCs, HMIs, Inverter, servo, etc
  • Have knowledge of control systems, automation systems, SCADA systems,...etc.
  • Having experience with Siemens’ products & solutions is an advantage.
  • Good English in both communication & reading technical documents

Organization: Digital Industries

Company: Siemens Ltd.

Experience Level: Mid-level Professional

Job Type: Full-time

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