System Applications Engineer

Job Description

Main responsibilities:
- Supporting our Siemens Austrian team during the onsite maintenance and support period.
- Support testing the EnergyIP application / platform before any software/firmware update
- Incident / Problem / Configuration and Knowledge Management
- Incident and/or Defect investigation and diagnosis
- Provide progress updates in relation to Incident and/or Defect investigations and diagnosis
activities to the Customer
- Initial assessment and validation of trouble tickets
- Support the customer in monitoring the system
- Escalation / Re-prioritization of trouble tickets with the internal service delivery organization
based on customers request

What do i need to qualify for the role:
Mandatory skills:
- General IT education
- Basic knowledge of Linux
- Basic database management system knowledge (any)
- Basic SQL knowledge
- Basic knowledge of VMWare
- Basic knowledge of network administration
- Eagerness to learn
- Fluent in English
- Polite and friendly service delivery/maintenance and support attitude

Additional skills / advantage:
- Willingness to work outside of business hours (overtime and/or standby)
- Work experience in a service desk / call center environment
Planned working hours:
- By default: Monday to Friday business hours
- Additionally: participation in 24/7 standby / schedule

Main Interfaces:
- Internal delivery organization (development, product line management, project manager)
- External delivery organization (e.g. third party vendors, customer’s system maintenance team)

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Organization: Smart Infrastructure

Company: Siemens, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

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