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Service Specialist I (Fire Alarm Technician)

Job Description

Technology driven, problem solvers

Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless. 


Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Profit sharing available.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018, Canada’s Top Employers for Young People 2020 and Greater Toronto's Top Employers 2021.


What will you do?


Perform monthly, quarterly and annual inspections of Fire Alarm System, Fire Extinguishers, Emergency Lighting System and Fire Hoses as per all applicable Local Fire Codes, ULC Standards and NFPA guidelines.

  • Perform installations, verifications, inspections and repairs on fire alarm systems
  • Advise project manager on equipment required and time estimation for completing project milestones
  • Perform maintenance and diagnostics on systems and components according to the warranty period
  • Works with other internal employees or external service providers or vendors to complete interface testing or resolve system issues.
  • Identifies additional opportunities including time and material work, system extensions. upgrades and service contact expansions
  • Recognize opportunities and advise the Project Manager and/or account representative of customer needs
  • Complete repairs, replacements, upgrades, adjustments and calibration on systems and components in a fire alarm system
  • Participate in job site AHJ/Engineer testing
  • Deliver technical support, coaching and direction to end users and other Technicians as applicable
  • Represent the Company at customer premises in a professional manner at all times
  • Establish a good working relationship with all customers
  • Complete and submits testing documentation in a timely manner
  • Ensure that all site files are kept up to date for each project
  • Adhere to the Health and Safety at Work Act at all times
  • Be flexible and willing to work additional hours in order to meet deadlines
  • Conduct service calls and participate in a rotational after-hours and weekend on-call schedule
  • Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
  • Complete appropriate company documentation in accordance with company procedures
  • Ensure that all test equipment and tools issued by the Company are maintained in good condition, kept secure and tested
  • Attend personal training programs
  • Carry out any other reasonable duties as requested by management

What will you need to succeed?

  • Degree or Diploma
  • 5+ years related work experience in service and maintenance of Fire Alarm systems
  • Valid CFAA (Canadian Fire Alarm Association) certification
  • Self-motivated and calm under pressure; able to work independently or with others; dependable, great work ethic and attendance
  • Strong troubleshooting/problem solving skills
  • Commercially and technically aware
  • Self motivated and
  • Good communication skills - verbal and written
  • IT literate
  • Driving license in good standing is essential
  • Experience in delivering high quality customer service to a broad range of customers
  • Understanding of the Building Code and CAN/ULC Fire standards
  • Asset: Good knowledge of Siemens fire systems as well as Third Party systems and relevant standards

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Experienced Professional

Job Type: Full-time



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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