Technical Consultant - SaaS Support Consultant (Polarion)

Job Description

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here:

NOTE: During the current global health crisis, the priority for Siemens Digital Industries Software is the health and well-being of our entire community including current and future employees, which may add time to our hiring processes.  We appreciate your patience and invite you to visit our website to learn more about how Siemens is responding to the pandemic.

Siemens Industry Software, a business unit of the Siemens Digital Industries Division, is a leading global provider of software, systems and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of high-performance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster.

Global Delivery Network (GDN) is the organization within Siemens Industry Software responsible for global delivery of PLM and MOM services. As a result of a rapid growth and business needs GDN decided to complement its main delivery center in India with nearshore centers around the globe (USA, Mexico, Poland & Malesia).

We are looking for candidates who would contribute to further development of our Software as a Service practice within our Delivery Center in Wroclaw.

What are my responsibilities?

  • Provide level 2 support for Polarion application in Software as a Service mode.
  • Solve issues of users from large industry companies.
  • Communicate on issues with customer and colleagues from different departments.
  • Work on tickets/issues following the ITIL processes for Incident, Problem and Change Management.
  • Monitoring system performance and troubleshooting.
  • Coordinate the changes, upgrades, UATs, patches & releases
  • Perform problem simulation, root cause analysis & technical improvements.
  • Provide workarounds to issues
  • Work with L3 on issues which cannot be solved by L2
  • Work in very international environment
  • Develop knowledge management database for solved issues
  • Contribute to the Industry Revolution 4.0

Mandatory technical skills:

  • 3+ years of experience in IT area.
  • Working experience with web applications, client-server architecture
  • Working experience with Java, J2EE, Java Script, HTML, CSS, XML
  • Basic Linux and Windows Operating System knowledge
Good to have technical skills:

  • Knowledge of:
    • Cloud based hosting
    • AWS
    • Apache Lucene
    • DBA on Oracle/MS SQL
    • Scripting Languages
  • Ability to automate some of the tasks
  • Good understanding & knowledge of Application Lifecycle Management processes
  • Working experience with Application Lifecycle Management or Requirements Management or Test Management applications

Mandatory other skills:

  • Strong analytical and troubleshooting abilities.
  • Systematic way to solve problems.
  • Ability to perform root cause analysis and arrive at the right solution
  • Knowledge of ITIL
  • English at B2 level. German, French or other European Language at B1+ level is a significant advantage.
  • Excellent verbal and written communication skills
  • Team player
  • Learning attitude - willing to learn new things.
  • Willingness to work in shift mode and perform sporadic on-call duties during the weekends and holidays.
Good to have other skills:

  • Mentoring of junior team members
  • Use Pareto or 5 Why or any other Industry technique for root cause analysis

What we offer?

·         Competitive salary and benefits (Lunch Subvention, Holiday Allowance, Medical Care, Sport Card, Life Insurance).

·         Extra paid vacation days.

·         Work on the large PLM & MOM implementations for the customers around Europe.

·         Comprehensive training in Siemens PLM & MOM software products family.

·         Access to newest IT technology and global PLM & MOM experts for consultancy.

·         Work on implementations as product producer (Siemens) not a partner company.

·         Interesting and challenging career path within Siemens.

·         Support with relocation (candidate outside of Wroclaw).

Additional Materials:

Siemens Digital Industries Software Homepage:

Siemens Digital Enterprise videos:

Siemens PLM & MOM videos:

Organization: Digital Industries

Company: Siemens Industry Software Sp. z o.o.

Experience Level: Early Professional

Job Type: Full-time

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