(SSLS) 客户接待专员

Job Description

What are my responsibilities?

  • According to the company's customer reception process, make reception plan, arrange customer reception itinerary, including agenda, transportation, meeting room, meals, etc. 根据公司客户接待流程,制定接待方案,安排接待客户行程,包括具体日程安排,交通工具、会议室、用餐等事宜;
  • Be responsible for leading customers for factory visit including the customer center, introducing the company’s products, production and operation to customers, explaining and answering relevant questions raised by the customers;负责带领客户参观客户中心及公司厂区,向客户介绍公司产品、生产和运营等情况进行讲解,回答客户提出的相关问题;
  • Coordinating relevant departments and personnel to meet customers' needs for further understanding of the company's products, production and operation;协调相关部门和人员满足客户对公司产品、生产和运营方面进一步了解的需求;
  • Be responsible for the implementation of customer satisfaction survey, timely collect the suggestions, statistics and feedback;负责客户满意度调查的实施,及时收集建议,统计并反馈;
  • Regularly analyze and prepare the report of customer reception status, prepare, sort out and archive relevant documents;定期分析和报告客户接待工作情况, 做好相关文件的准备、整理和存档;
  • Manage the company's customer center and maintain the high-standard operation of the customer center;管理公司客户中心,保持客户中心高规格运行;
  • Be responsible for the contact, reception and service of visitors except customers, manage and maintain the company visitor system;负责做好除客户以外其他公司访客的联络、接待及服务工作,管理并维护公司访客系统。

What do I need to qualify for this job?

  • College degree or above.大专及以上学历
  • Fluent in verbal and written English.英语口语及读写流利
  • 3+ years of working experiences, working in reception, public relations and related functions is preferred.三年以上工作经验,从事过接待、公关等相关工作者优先
  • Can work actively, good communication skills and team player.工作积极主动,有很好的交流能力和团队合作
  • Familiar with MS office software / tools.熟悉各类办公软件及工具
  • Knowledge of electrical distribution is a plus.具备输配电知识的优先

Organization: Smart Infrastructure

Company: Siemens Switchgear Ltd., Shanghai

Experience Level: Experienced Professional

Job Type: Full-time

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