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AskHR Helpdesk Representative - 12 month FTC

Job Description

12 month Fixed Term Contract*

Make your mark in our exciting world at Siemens.

We are a collection of over 372, 000 minds building the future, one day at a time. Together, we create technologies that take society further. 

We’re looking for people with the skills and vision to build a better tomorrow. Join our GBS Division as a ASKHR Helpdesk Representative and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

We are looking for our next superstar to join our AskHR Helpdesk team. Working as the first point of contact within our centralised HR function, dealing with different requests and queries. Partnering with other departments and functions to resolve queries and help action requests, you must have a positive phone manner, be calm under pressure and able to work as part of a busy team.

The position is based in our Poole office, with the flexibility work from both the office and home.

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment which invests in our employee’s development, whether that’s Chartership, training or mentoring. 


Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here.

This is your role. What part will you play?
 
• To provide a professional and consistent first line support to users on all rules based queries, including contract issues, policies, procedures and processes, pensions and other areas. To own the relationship & query between the enquirer and AskHR and to educate the enquirer on the benefits of self service through the Employee Services Portal / Self Service Tools as and when available.
• To provide first line HR assistance to users via the call handling system, e-mail. To fulfill commodity queries and transactions immediately, advise on rules based HR issues, forward tickets for more complex requests or enquiries and to ensure service level adherence is delivered to all tickets.
• Provide professional and courteous service while ensuring problem resolution and customer satisfaction. Deliver and promote superior service in handling problems and complaints.
• Promote strong service delivery ethos within AskHR and to 'own' the relationship & query between the caller and AskHR
• Participate in departmental training including training programmes in support of new technologies, procedures and customer service initiatives.
• To ensure the appropriate level of data quality is maintained on C-Ontact, SAP and the knowledge base.

 
  
What you need to make real what matters.

 
• Experience of working in a contact centre environment.
• A demonstrable understanding of HR Administration and HR Advisory processes. 
• Must have customer facing experience and a passion for customer service excellence
• Understanding and promotion of the Shared Service environment
• Supports the induction and integration of new team members
• Understanding of support requirements aligned to differing business cultures, policies and processes.
• Working knowledge of HR administrative information systems (preferably SAP) would be desirable.
• A limited amount of travel may be required for occasional off site courses.


We’ve got quite a lot to offer. How about you?

Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
 
Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here.
We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section.

#LI-HR


Organization: Human Resources

Company: Siemens plc

Experience Level: not defined

Job Type: Full-time

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