Senior Business Analyst (f/m/d) – Global Operations

Job Description

Financing the future

We are more than Financial Services as we are turning ideas into reality. Be it the global transition to cleaner energy sources, the digitalization of manufacturing, the rapid development of smart infrastructure, mobility solutions and healthcare systems - financing is more crucial than ever. We make real what matters by combining our financial expertise with deep technical know-how to provide unique financial solutions. Do you want to play an essential role in helping build a better future? Are you also keen on turning established thinking on its head in the search for game-changing solutions that maximize value creation? Then join our team and let’s develop together what will be important tomorrow!

The Global Operations team is responsible for governing the operational delivery of our services across Commercial Finance (COF), working closely with all functions to support and enhance the operations (with a strong focus on platforms and processes). The Senior Business Analyst (f/m/d) plays a critical role, working closely with the Global Head of Customer service to drive change projects and provide strategic support to COF Operations across all countries.

What part will you play?
  • You work closely with the Global Head of Customer Service (Operation Center 1) to develop Target Operating Model for COF Operations.
  • In partnership with IT and country CFOs, you develop and maintain a cost allocation model for all operational applications and platforms. 
  • You act as the business Application Owner for chosen operational applications. 
  • You work in partnership with IT to deliver change projects and enhance our operational infrastructure.
  • You develop and write requirements specifications for operational solutions. 
  • Additionally, you will play an active role in strategic projects, acting as a subject matter expert for Global Operations.  
  • You work across functions to identify and drive new ways of working and to enhance our digital capabilities. Also, you provide coaching and guidance for the operational teams as required. 
  • You are responsible for ensuring all compliance guidelines, both internal and external are met and can be evidenced. 
  • You work with the Global Operations Leadership team to deliver the operational targets for COF.
  • You provide consolidate KPI reporting as required to ensure visibility of operational performance across all areas. 
  • Moreover, you support in-country operational teams to improve operational performance and delivery.  
What you need to make real what matters.
  • University degree in business administration studies or relevant equal education
  • At least five years of work experience in Customer Operations, with experience of financial services an advantage
  • Experience of leading operational teams with a strong focus on change management
  • Experience of project management, with focus on IT requirements
  • Excellent communication skills, very good understanding of own behavior and impact as well as active listening skills
  • Ability to implement and run structured process improvements effectively
  • Ability to critically evaluate commercial opportunities and create professional business cases
  • Good understanding of data and how to analyse and produce clear conclusions from large datasets
  • Strong time management and problem-solving skills
  • Fluency in English
Do you want to know more about us?

We at Siemens Financial Services provide business-to-business financial solutions. Our unique combination of financial expertise, risk competence and industry know-how enable us to create tailored innovative financial solutions. With these, we facilitate growth, create value, enhance competitiveness and help customers access new technologies. We support investments with equipment financing and leasing, corporate lending, equity investments and project and structured financing. Trade and receivable financing solutions complete our portfolio. With our international network, we are well adapted to country-specific legal requirements and able to provide financial solutions globally. Within Siemens, we are an expert advisor for financial risks. We have our headquarters in Munich, Germany and almost 3,000 employees worldwide. Follow this link to discover our world:

Make your mark in our exciting world at Siemens. - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Organization: Siemens Financial Services

Company: Siemens Financial Services GmbH

Experience Level: Experienced Professional

Job Type: Full-time

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