This position is for a Senior Application Support Engineer within the technical support team for the HEEDS Global Portfolio Development (PFD) group. This position requires an engineer to work very closely with the global sales, PfD, pre-sales, and post-sales teams within Siemens Digital Industries, and its broad customer-base for its multi-disciplinary design exploration software HEEDS. The primary objective of this position is to support the growing expansion of design space exploration software in the CAE industry and to ensure rapid growth of the HEEDS design space exploration solution. The position assists revenue generation of the Siemens design space exploration solutions, involves execution and demonstration of design space exploration projects, works closely with research and development, supports distribution channels, trains and educates, and helps to ensure quality assurance in the HEEDS MDO product.
The person must be dynamic, quick-learning, willing to travel. Revenue growth and customer support and satisfaction are the top priorities of this role. Aptitude, successful completion of tasks (on time), will be the ultimate measurements for the position.
This position reports directly to the Application Support Engineering Senior Manager, Nate Chase, within the Global HEEDS PFD Team. The location for this position is based in Bangalore, India.
Primary responsibilities include:
Training and educating on design exploration methodologies, tool usage, and custom applications to clients, distributors, and prospects
Interfacing to HEEDS MDO prospects and customers – supporting the demonstration of HEEDS through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation
Pre‐sales support – helping to scope and deliver solutions to clients and prospects which demonstrate the value of design exploration to the organization
Post‐sales support– supporting customer and internal challenges and questions, along with raising customer awareness, to ensure successful utilization of HEEDS.
Design space exploration projects ‐ development and execution of engineering projects using HEEDS and various CAE tools
Research and Development assistance for optimization applications for emerging market segments
Support of Distributor (reseller channels) – pre- and post-sales development
Support of local Siemens sale personnel – sales, pre, and post-sales development
HEEDS quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release
Development of technical marketing content (presentations, videos, case studies, training material)
Required Knowledge/Skills, Education, and Experience
Superb communication skills (verbal and written), as the role requires daily customer and internal interaction; someone who is outgoing, pleasant, and enjoys helping customers
An adaptive individual with a positive attitude and strong aptitude with the ability to multi-task and be pro-active. HEEDS has an active and diverse customer base and sales channel. The ability to seamlessly transition between tasks and concepts
Motivated to learn, can quickly pick-up and demonstrate new ideas and concepts, possessing a strong retention capability
Self-driven individual that has a demonstrated history of success in diverse, fast paced environment
Experience in technical sales within the CAE software market
Experience with programming and API usage for commercial CAE tools
5+ years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools
A BS in Mechanical Engineering, Aerospace Engineering, or equivalent
Travel availability and flexibility
Preferred Knowledge/Skills, Education, and Experience
Past experience with:
Design optimization methodology and tools
ANSYS Fluent, ANSYS CFX, and/or STAR-CCM+
Abaqus, ANSYS Mechanical, LS-DYNA, Nastran, and/or nCODE
ANSA, HyperMesh, and/or Simcenter 3D
Adams, Amesim, VI-Grade, Virtual.Lab
Post-graduate degrees or equivalent experience