Working in customer service headquarters, HSC engineer has the following responsibilities:
- delivering 3rd level technical support for medical products to the Siemens Healthineers Regional Units, as well as Remote Support Centers worldwide,
- managing hotsites (customers with critical situations)
- providing knowledge and maintain knowledge base to improve CSE tech competence,
- supporting Business Lines (BL) in change process to improve product quality continuously,
- supporting new product introduction to ensure a smooth product launch.
Organization: Siemens Healthineers
Company: Siemens Shanghai Medical Equipment Ltd.
Experience Level: Experienced Professional
Job Type: Full-time