Digital Services Engineer

Job Description

• Remotely conducting problem analysis, diagnostics and problem solving associated with building technologies such as Comfort, Energy, Fire, Security, lighting and 3rd party items, using remote platform and tools.
• Analyzing situations, anticipating, identifying, and defining problems, seeking root causes, developing and implementing practical and timely solutions.
• Makes use of performance analysis methods/tools to identify 
and clarify problems associated with  building technology equipments, field devices, connectivity, and outage, problems
• Setup (design, implementation and configuration)
of system connections to the ASC and on-going support
• Find the right connectivity method in cooperation with customer IT 
• Manages the installation and configuration of network infrastructure equipment, switches, routers, and firewalls at customer sites
• Complementary role to BT engineering and service roles
• Follows standard, guidelines and coordinate with Cyber Security experts, 
if special security requirements shall be met
• Connects and administer the devices remotely 
(field devices, severs, desktops, notebooks, etc.)
• Manages network performance, maintenance and network security
• Provides second level support for local connection issues for the various applications. Manages identity and credentials of global users
• Setup (design, implementation and configuration)
of system connections to the ASC and on-going support
• Identify potential from the maintenance activity for continued business.
• Operational Assistance of customers via remote access
• Remote Diagnosis of raised problems by customer
• Remote Repair of raised problems by customer,
• Remote Healthcheck and creation of customer report
• Remote tasks of preventive maintenance, preparation of on-site visit
• Commissioning support of on-site engineers
• Technical Remote Support of on-site technicians during corrective maintenance
• Identification of opportunities for Value Add Services

What do I need to Qualify for the role?
• Bachelor in IT, Electrical & Electronics, mechanical engineering or similar is preferred
• 5 years and above working experience, in the building technologies industry or related experience with a proven track record.
• Strong knowledge and hands on experience in BMS, IT Networking LAN/WAN, HVAC controls.
• Energy Optimization knowledge and data analysis knowledge will be a plus
• Broad experience in cybersecurity. Being able to estimate security threats and risks. Able to review and audit security design and its security impact  will be an added advantage.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status

Organization: Smart Infrastructure

Company: Siemens Pte Ltd

Experience Level: Mid-level Professional

Job Type: Full-time

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