Back

IT Service Desk Technician

Job Description

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to make a difference! 

IT help desk technician candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.

We’re looking for a competent IT Service Desk Tier 1 technician to provide remote/on-site support for employees and contractors at all sites of Siemens Ukraine. Serving as the first point of contact for colleagues seeking technical assistance an excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Responsibility:

  • Ability to diagnose and resolve basic technical issues
  • Implementation and support of Corporate standards, policies and service in IT area
  • Tier 1 include support of PCs, printers, faxes, copiers, mobile devices (iOS, Android), IP phones, etc.
  • Install, configure and upgrade PC software and operating systems
  • Implementation and support Corporate InfoSec policies in IT area
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide accurate information on IT products or services
  • Train end-users on setup and use new technologies
  • Preparing user manuals
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Identify and suggest possible improvements on IT process management
  • Support audio and video equipment in conference rooms
  • Redirect unresolved issues to the next level of support
  • Other dut+C11:AF24ies might be added and/or assigned if needed

Experience and Education:

  • Proven experience as a service desk technician or other customer support role for 1 year
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication and interpersonal skills
  • Customer-oriented and cool tempered
  • BSc/BA in IT, Computer Science or relevant field
We are looking forward to meeting you!

Organization: Information Technology

Company: 100% foreign owned subsidiary Siemens Ukraine

Experience Level: Mid-level Professional

Job Type: Full-time

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?