Managed Service - Polarion Support

Job Description

This Job Description is for Support projects in Managed Services

Polarion Technical Skills

Mandatory Technical Skills:
        * Working experience with web applications, client-server architecture
        * Working experience with Java, J2EE, Java Script, HTML, CSS, XML

Mandatory Skills:
    * Strong analytical and trouble shooting abilities. 
    * Loves solving problems
    * Has a systematic way to solve problems. 
    * Should be able to perform root cause analysis and arrive at the right solution
    * Excellent verbal and written communication skills
    * Team player
    * Learning attitude - willing to learn new things.
    * Basic Linux and Windows Operating System knowledge

Good to Have Skills:
    * Mentoring of junior team members
    * Use Pareto or 5 Why or any other Industry technique for root cause analysis
    * Ability to automate some of the tasks
    * Scripting knowledge would be useful
    * DBA knowledge on Oracle/MS SQL

Roles and Responsibilities:
    * Have to work in shifts, as we are supporting 24x7 customers
    * May have to work on Call during holidays
    * Solve L2 tickets on the application
    * Apply patches on test, UAT and Production Server
    * Document root cause analysis of issues
    * Reach out to GTAC for Product Issues and raise IRs
    * Communicate with users on issues
    * Work with L3 on issues which cant be solved by L2
    * Provide workarounds to issues
    * Develop Knowledge Management database for solved issues

Willingness to work in the night shift

Good to have Technical Skills:
        * Knowledge of cloud based hosting
        * Knowledge of AWS
        * Good understanding & knowledge of ALM processes
        * Working experience with ALM or Requirements Management or Test Management applications
        * Experience / knowledge with Apache Lucene

Organization: Digital Industries

Company: Siemens Industry Software (India) Private Limited

Experience Level: Early Professional

Job Type: Full-time

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