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Service Engineer / Senior Service Engineer

Job Description

Senior Service Engineer / Service Engineer – Building Management System

Smart Infrastructure - RMA

Responsibilities:

The successful candidate will be responsible to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The responsibilities also include:

  • Supervise site works execution regarding all maintenance service execution and minor retrofitted works and ensure the monthly activities are performed in a timely and accurate manner
  • Control and utilize resources to achieve qualitative and quantitative targets
  • Ensure the timely reporting of all monthly works progress to manager
  • Tie workflow to the schedule
  • Manage all on-site activities including repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Follow company’s filed procedures and protocols
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements:

Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:

  • High diploma graduate in Mechanical / Building Services/ Electrical Engineering or related disciplines
  • At least 3 - 5 years’ service experiences in the related fields and engineering works of building management system
  • Proven field service supervision experience
  • Knowledge of Building Management System or Building Automation is preferred
  • Ability to troubleshoot, tests, repair and service technical equipment
  • Self-initiative and result-driven
  • Proficient in English and Chinese



Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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