Micred support engineer

Job Description

Technical support of T3Ster/MicReD measurement equipment
Respond to questions from customers
Help customer to adopt the equipment to their daily work.
Customer Training
Provide basic training for new users
Provide advanced training for experienced user and help them make complicated measurements
Investigation, seeking solution and repair on site in case of failure
Investigate the SW/HW issue on site
Find the root cause by cooperating with development team in Europe
Evaluate for the best solution and repair the system on site
Equipment maintenance, annual inspection and calibration
Inspect and calibrate the system of support contract customers once a year
Check customer’s usage situation.
Frequent business travel to domestic customer is necessary. More than 50% of total working hours are assumed to be business trips.

Organization: Digital Industries

Company: Siemens Industry Software (Shanghai) Co., Ltd.

Experience Level: Mid-level Professional

Job Type: Full-time

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