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HEEDS Sr. Application Support Engineer

Job Description

About the role

Are you looking to help customers take their simulation modeling efforts to the next level in driving innovation? Join us and be part of a global team dedicated to innovation through design space exploration!

As a Senior Application Support Engineer within the HEEDS global technical support team, you will work very closely with the global and local sales, business development, pre-sales, and post-sales teams within Siemens Digital Industries Software. Your main focus will be to support and promote the growing expansion of design space exploration software (MDAO) in the CAE industry, with a unique focus on model-based systems engineering (MBSE), and simulation process data management (SPDM). You will be critical to the execution and demonstration of design space exploration projects, working closely with research and development, training and educating new users, engaging, and supporting existing customers, providing technical assistance during the software sales process, and helping to ensure quality assurance in the HEEDS product.
This diverse and dynamic role is for those looking for a challenge in all these areas and more!
This position is based in the United States, while being part of a global team.

About You

You are a sophisticated engineer that is dynamic, quick-learning, and willing to travel. Customer support and satisfaction are top priorities for you. Aptitude, successful completion of tasks (on time), independent while being a strong collaborator and teammate, and your ability to problem solve, are hallmarks of your career and something you take great pride in. You look forward to helping craft and implement a new philosophy toward design, built around workflow automation, leveraging CAE software and hardware, efficient search, and datamining toolsets. You are ready to join a global team, and are excited to help companies Discover Better Designs, Faster! Building from your existing background in design space exploration, MBSE, and/or SPDM you are up for the challenge of showing enterprise level companies the value design space exploration brings their organization at the executive level.

About Us

Our software product is HEEDS. It is a design space exploration solution built around four foundational pillars: process automation (workflow orchestration and automation), distributed execution (easily leveraging existing software and hardware solutions), efficient search (running workflows multiple times with state-of-the-art technologies including optimization, DOE, reliability and robustness, design sweeps), and insight & discovery (data mining to uncover trends and unleash innovation).

Our customers use HEEDS to take existing CAE simulation processes, automate them, and unleash innovation throughout the design process. Across a wide array of industries, companies globally are using HEEDS to Discover Better Designs, Faster!
We are part of Siemens, a leading worldwide engineering company that produces groundbreaking solutions to help people thrive.
We are friendly, dedicated, customer-focused, smart, and innovative!

Responsibilities Primary responsibilities include:
  • Delivery of messaging and execution of pilot programs at the enterprise/executive level around design space exploration as it pertains to MBSE, SPDM, and MDAO.
  • Senior level technical leadership for the Aerospace, Defense, Energy industry sectors and more!
  • Training and educating on design exploration methodologies, tool usage, and custom applications to clients, distributors, and prospects
  • Interfacing to HEEDS MDO prospects and customers – supporting the demonstration of HEEDS through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation
  • Pre‐sales support – helping to scope and deliver solutions to clients and prospects which demonstrate the value of design exploration to the organization
  • Post‐sales support– supporting customer and internal challenges and questions, along with raising customer awareness, to ensure successful utilization of HEEDS
  • Design space exploration projects ‐ development and execution of engineering projects using HEEDS and various CAE tools
  • Research and Development assistance for optimization applications for emerging market segments
  • Support of Distributor (reseller channels) – pre- and post-sales development
  • Support of local Siemens sales personnel – sales, pre, and post-sales development 
  • HEEDS quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release
  • Development of technical marketing content (presentations, videos, case studies, training material)
Required Knowledge/Skills, Education, and Experience Requirements include:
  • 5+ years of experience in the Aerospace Industry and/or technical CAE software sales around the premise of MBSE, SPDM, and/or CFD/FEA tools
  • Superb communication skills (verbal and written), as the role requires daily customer and internal interaction; someone who is outgoing, pleasant, and enjoys helping customers
  • An adaptive individual with a positive attitude and strong aptitude with the ability to multi-task and be pro-active. HEEDS has an active and diverse customer base and sales channel. The ability to seamlessly transition between tasks and concepts
  • Motivated to learn, can quickly pick-up and demonstrate new ideas and concepts, possessing a strong retention capability
  • Self-driven individual that has a demonstrated history of success in a diverse, fast paced environment
  • Experience with programming and API usage for commercial CAE tools
  • A BSc in Aerospace Engineering, Mechanical Engineering, or equivalent

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience Past experience with:
  • Technical sales within the CAE software market
  • Post-graduate degrees or equivalent experience
  • Design optimization methodology and tools: HEEDS, modeFRONTIER, and/or Isight
  • Simulation Process Data Management tools: Teamcenter Simulation, and/or ARAS/ANSYS Minerva Model-Based Systems Engineering tools: CAMEO, DOORS, Rhapsody, Matlab, Simulink, and/or Amesim
  • FEA tools: Abaqus, ANSYS Mechanical, LS-DYNA, Nastran, and/or nCODE
  • FEA pre-processing tools: ANSA, HyperMesh, and/or Simcenter 3D
  • CFD tools: ANSYS Fluent, ANSYS CFX, and/or Simcenter STAR-CCM+
  • Preferred locations are E Lansing, MI or Houston, TX but other locations may be considered.
Siemens Industry Software Inc. requires employees to be fully vaccinated against COVID-19 unless granted an accommodation due to a disability or sincerely held religious belief or practice.

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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time



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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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