Technical Ultrasound Support Engineer 3

Job Description

Provide Headquarter Technical support to the global field service operation, with overall responsibility of service support for assigned products

  • Provide support to Regional and Local Service organizations through Service Ticket system 
  • Initiate and Support Customer Complaint Investigations
  • Generate and disseminate detailed product knowledge, including specifications, instructional materials and troubleshooting information.
  • Act as Customer advocate internally and externally
Required Knowledge/Skills, Education, and Experience:
  • Associates degree or equivalent combination of education and experience 
  • Five years or more customer service support of medical devices 
  • Background in Medical Ultrasound
  • Strong written and verbal communication skills
Preferred Knowledge/Skills, Education, and Experience:
  • BS/BA in Biomedical Engineering or related discipline
  • Experience with Siemens Ultrasound equipment
  • Experience with DICOM, WiFi and other Networking in Medical Environment
  • Technical Writing Experience
  • Project Management Experience
  • Position based out of Issaquah, Washington
  • Up to 10% travel

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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