Senior Community Manager

Job Description

Summary of the Position:

The Community Manager is responsible for maintaining, configuring, supporting, and evolving the community platform and tools.

The Community Manager understands our current digital marketing capabilities and has a curiosity to explore and learn about newly emerging capabilities in the community space. They take ownership and responsibility for cross-collaborating with team members to ensure a consistent, strategic path toward maintaining and improving the tools and platforms. They also work with customers, stakeholder business owners to gather requirements and prioritize efforts.

Essential Functions:
  • Prioritize improvements, develop timelines, and deliverables.
  • Authentication and account management.
  • Testing and validation of community spaces.
  • Workflow definition, triage, and handoff between stakeholders and technical partners.
  • Document and define technical requirements and specifications.
  • Serve as front line of technical support from internal stakeholders and end-user population.
  • Requirement gathering and speciation definition for enhancements and integrations.
  • Conducting platform and tool training to new and existing users.
  • Actively manage community platforms and tools to meet business needs with urgency and followthrough.
  • Develop project plans, communication plans, and roadmap/strategy artifacts to ensure project predictability and delivery
  • Cross-functionally manage stakeholders and delivery teams to see project to completion
  • Identify and generate plans to ensure the tools and technology the team needs are in place and meet key requirements.
  • Support overall delivery process that ensures alignment with prioritized backlog, continuous improvement of both process and business outcomes, predictability, quality and engagement.
  • Share outcomes and follow up on next steps from regular operational reviews, ensuring that the entire team is aligned on any new projects, processes, and strategic direction.
  • Develop and share key requirements among teams in order to support solution delivery at scale, such as with self-service capabilities, and build vs buy solutions
Skills and Abilities:
  • Solid understanding of web technology and digital marketing tools and platforms such as, Coveo, Jira, and Service Desk.
  • Strong understanding of buyer’s journey and B2B marketing strategies.
  • Strong understanding of data-based decision making and measurement
  • Proficient agile project management expertise with experience in managing complex stakeholder situations, changing business requirements and complex technical landscapes
Education and Experience:
  • 2+ years of software support and training experience preferred.
  • Salesforce Experience Cloud and Coveo experience desired but not required.
  • Bachelor’s or Master’s degree in Marketing, English, Business, Sales, Computer Science, Web Development or equivalent work experience required
Working Conditions/Physical Requirements:
  • Remote work environment

Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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