IT Infrastructure Service Manager - End-Point Devices (m/f/d)

Job Description

Looking for a chance to create a positive impact on our society? Financing the Future 

We are more than Financial Services - We are turning ideas into reality: Be it the global transition to cleaner energy sources, the digitalization of manufacturing, the rapid development of smart infrastructure, mobility solutions and healthcare systems - financing is more crucial than ever. We make real what matters by combining our financial expertise with deep technical know-how to provide unique financial solutions. Do you want to play an essential role in helping build a better future? Are you also keen on turning established thinking on its head in the search for game-changing solutions that maximize value creation? Then join our team and let’s develop together what will be important tomorrow!

What part will you play?

Own a portfolio of IT Infrastructure services (ca. 30 services) and be the "technical expert" for your service domain. Responsibilities included but not limited to:

o   Oversee service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.

o   Building strong partnership relationships with our providers, IT business partners and our business stakeholders.

o   Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Siemens Financial Services world.

o   Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters. 

o   Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.

o   Take ownership of all major incidents and represent SFS IT at the crisis meetings. Communicate status updates to SFS IT management and business stakeholders.

o   Provide accurate and regular performance and consumption reports to the management upon periodically and upon request.



To make a difference, you must have:

o   Min 3 years of experience in similar role.

o   Experience in dealing with third party-provided services.

o   Exceptional customer-facing and leadership skills.

o   In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.

o   Ability to manage and prioritize tasks efficiently.

o   Solid resource planning and problem-solving skills.

o   Knowledge of ITIL principles, DevOps and Project Management methodologies

o   Excellent English, verbal and written, language skills.

o   Ability to present complex technical topics to senior management.

Curious about our Tech hub?

The Siemens Lisbon Tech Hub has more than 1000 experts with several IT expertise: Application Development, Artificial Intelligence, Big-Data and Robotics, Cyber Security, Project Management and much more, making it one of the largest in Europe - check it out

You will love to have:

Flexible home office and schedule policy, financial support to improve your home office setup, medical center in the facilities, sport groups, volunteering initiatives, office parties and games in a cool and relaxed environment.

Access to e-learning platforms (Learnlight, Bookboon, Linkedin Learing and more), discounts with partners.

#Siemens #LXTechHub #ITMakesUsMove

We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.

We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.

Organization: Siemens Financial Services

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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