Customer Services Coordinator

Job Description

Want to shape the future of healthcare? 

As one of the most innovative and influential organizations in MedTech, we offer you a flexible and 
dynamic environment with opportunities to go beyond your comfort zone while working for the best 
cause there is: Helping people living healthier and longer. Over 65,000 colleagues of us worldwide are 
working hard to provide the best possible support to healthcare providers at each stage of patient care:  diagnosis, prognosis, therapy and follow-up. 

Join us in shaping the future of healthcare together – We will be glad to have you in our team as 
Customer Services Support, as we work to continuously strengthen our service provided.  

Our culture

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it.  That’s why we invite you to take on new challenges, test your ideas, and celebrate success. 

About the team - Customer Services Support

This position resides in a customer care centre, which includes inbound and outbound contacts with internal and external customers. Respond to incoming inquiries and/or requests regarding medical
equipment service from our customers. Support internal and external customers by providing
information, while giving efficient and courteous service, participating in investigating and resolving
semi complex problems and supporting order tracking, dispatching, and scheduling.

We are shaping the future of healthcare and we seek to go beyond what is possible today.

Role - Customer Services Support 

As a "Customer Services Support" you will be responsible for responding to inbound and outbound
requests involving medical products and/or services.

We have positions available in our day and afternoon space. Our day coordinators generally work rostered shifts from Monday to Friday between 7am to 7pm and the occasional weekend. Our afternoon coordinators work rotating shifts from Monday to Sunday between 4pm to 12am.

You will have the freedom to work flexibly with a combination of work from home and attendance at our office, soon to be located in Hawthorn East.

Areas of responsibilities

•You will professionally investigate and resolve customer concerns.

•You will manage competing priorities to help maintain customer satisfaction.

•You will achieve expectations for all defined performance and quality metrics.

•You will consistently maintain a positive attitude towards our customers.

•You will contribute to project teams as assigned.

•You will escalate customer complaints to Management as appropriate.

•You will inform Field Service Technicians of work scheduled and keep customers informed of order progress

•You will effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the customer.

Education & Experience

•     2-5 years of experience in customer related role in a fast-paced environment.

•     You can successfully manage competing priorities while achieving key performance indicators and 

           maintaining a high level of quality.

•     You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).

•     You can professionally investigate and respond to requests in a timely manner.

•     You have strong communication skills and are adaptable to change.

•     Must have excellent interpersonal skills, interact favourably with others and skilled at maintaining 

      positive relationships while working to resolve problems and maintaining a high level of professional 

•     You are equally capable and happy working independently or as part of a team. You are willing to work

      different shifts when needed. 

You must be able to provide evidence of your eligibility to work in Australia.

In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in an agile and dynamic environment and while we respect each other’s individuality, we are proud of the high level of team spirit we share.

If you want to join us in transforming the way healthcare is delivered, get in touch with us today.

We have positions available in the day and afternoon space so please indicate your preference in your cover letter.

Applications close 27 October 2021 or sooner should sufficient applications be received. 

We are an equal opportunity employer.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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