Software Support Analyst Teamcenter

Job Description

Can you create meaningful and results-dedicated business relationships with customers? Do you like to be the person that tackles errors and problems? that's a yes, then you could be at the heart of our Teamcenter Support Experts team in EMEA!

What You Will Be Doing

As part of the Customer Services segment, you are joining an EMEA team of application engineers, responsible for our PLM (Product Lifecycle Management) Software solution: Teamcenter.

Your new job consists of analyzing possible software defects and system errors / problems that arise during Teamcenter deployment in a customer environment and identify the causes of these occurrences. You work directly with the customer via Desktop Sharing, telephone and / or email to help them. You will review the software configuration and take analytical steps, e.g. logfile analysis to systematically narrow down the reported problem.

You guide the customer (administrators) in the implementation of these steps.

Where possible and covered by the service contract, you develop a solution for the customer and ensure that it is implemented accurately. Here, you work closely with our international team of experts and responsible software developers. If while the analysis a software defect is duplicated, you coordinate the correction of the error with the respective software developers. In critical cases, you are involved in the prioritization of development resources.

You share your knowledge with your colleagues, also by writing articles in the team data base.

What you will need to bring

We would love to hear from you if you are from a Computer Science (or Business Informatics, Mechanical Engineering, etc) master’s degree background and have expertise in software configuration, change management and software issues analysis. You are used working with structured and responsible working methods. We would like you to bring creative problem-solving skills.

As a great teammate, you join with a strong experience in building effective and positive relationships, both across the internal organization and with customers thanks to your excellent communications and interpersonal skills, in English and ideally also in another language (French, Italian, Spanish). A collaborative & communicative mentality, as well as analytical thinking are traits we value.

You should come with good knowledge of the fundamentals of operating systems, databases and PDM Software. Knowledge of a programming language and an experience with Teamcenter (or equivalent PDM Product) are ideal and useful but not essential. An ability to handle multiple time-sensitive projects with a sense of prioritization will be valuable.

Working at Siemens Software

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here:

Organization: Digital Industries

Company: Siemens Industry Software S.r.l.

Experience Level: Experienced Professional

Job Type: Full-time

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