syngo.via Service Engineer

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as a syngo.via Service Engineer

Our syngo.via Service Engineer is a critical member of our syngo.via support team. you will be responsible for remote customer support in the Remote Services Center (RSC) primarily for the AMERICAS Region.


  • You will deliver ‘Best in Industry’ customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc...)
  • You will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology PACS, advanced visualization, and OEM imaging solutions
  • Demonstrates senior level understanding of all technical and application operational aspects of SYNGO PACS, Advanced Visualization IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based technologies
  • Develop, communicate, and execute action plans for very complex issues within established deadlines

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Experience working in Hospital IT environment for >4 years
  • Healthcare IT and workflows
  • RIS/HIS/PACS/Storage interfacing
  • 2 + years advanced software visualization experience (Terra Recon – Visual images – other vendors a plus).
  • Experience with post-processing applications (e.g. Siemens Multi-Modality Workplace).
  • Since you are interacting with international customers, excellent English skills (ideally as native language, spoken and written) are necessary, Spanish language skills and knowledge of other languages is a plus

Required skills to have for the success of this role

  • Strong analytical/problem solving skills and abilities
  • Excellent verbal, written, and listening skills
  • Advanced visualization experience (Terra Recon, Vital, syngo.via, other vendors a plus).

No Visa Sponsorship since this job is REMOTE GLOBAL***

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date.  (Note: Accommodations may be requested for certain medical or religious reasons).

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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