CS Business Development Manager

Job Description

CS Business Development Manager
(Customer Relationship Manager) Business Development Manager, Asia Pacific (AP) to be fully responsible for leading the CS Development and CS Marketing efforts to promote service value, drive service revenues, and increase customer loyalty across the AP region. The incumbent is fully responsible for driving the profitability of the Service business across the AP region by continually identifying cost reduction opportunities and by exploring all avenues for incremental service revenue generation. He/she will be responsible for leading AP Cost Control and Business Improvement Controlling (BIC) Productivity programs.

• Drive Service Business revenue and profitability across the AP region by continually improving how we promote and sell CS, by demonstrating the value of our CS offerings, and by discovering new ways to charge for what we do
• Deliver year-on-year improvements in CS productivity across the AP region by leading and coordinating Country/ Cluster BIC Productivity programs and innovating new productivity initiatives
• Drive CS cost control by instilling cost management into all levels of the AP CS organizations, identifying cost containment initiatives, and leading regional financial reviews to improve CS cost position
• Represent Business needs within AP, ensuring the wider AP CS organization recognize and accommodate BL-specific service needs resulting from differing business models, different service systems and different business priorities
• Collate relevant competitive information (service pricing, service offerings, etc.) to allow benchmarking of our CS offerings.  
• Develop and promote a compelling vision for a customer-focused CS offering within AP which has defined cost, tangible value, and a clear brand identity
• Work closely with CS Marketing colleagues, develop a library of Service Development/ Marketing material accessible to CS Management at AP regional, cluster and country level, gain the CS proof points & customer references, deploy the global standard service portfolio and structure for, roll out the service contract template, support phase out of service offerings as needed
• Act as the AP advocate for Customer Excellence and represent "the voice of the customer" within AP to escalate key issues to BU Management, to drive customer loyalty
• Support and guide CS resource planning at country/ cluster level to control the major impact of headcount on CS cost and profitability
• Serve as primary point of contact for the assigned AP countries and Manager of Services organization for all service business issues including strategic planning process and operational programs.  Act as local representative of the global  Manager of CS to communicate the global programs with the assigned countries. Develop productive relationship between sales and CS MK teams
• Increase overall business maturity level in AP region. Set up and implement the Customer Services maturity scorecard with the assigned countries. Establish monthly call with community to drive business performance and maturity. Train and educate services and sales staffs on service strategy, product and programs

Qualification Required:
• Degree equivalent in a scientific or technical subject is desirable
• Minimum 3 years’ experience in a service-related environment, and preferably of working in a large, culturally-diverse region
• Has experience of leading a team and providing technical support to customers and colleagues
• Has relevant and demonstrable experience within a support organization in a leadership role
• Excellent project management skills
• Can work in a "project" style environment, leading and being a part of teams whilst maintaining focus on the business and our Customers
• A deep understanding of Imaging Business development priorities and strategies
• Detailed knowledge of Asian service and support requirements
• The job offers considerable independence of action and a flexible approach to travel and unsociable hours is required
• The job-holder must quickly gain the respect of others, both colleagues and consultants at all levels
• A broad knowledge of local customs and customers within Asia will be an added advantage
• A deep technical understanding of our products is a must
• Regular attendance of meetings and seminars in Asia and Globally will be required

Organization: Siemens Healthineers

Company: Siemens Shanghai Medical Equipment Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?